More than £107,000 has been secured for care workers after a Fair Work Agency investigation, prompted by information received by the contact centre, identified underpayments relating to business mileage.
The investigation found that domiciliary care workers at a care provider were not receiving appropriate reimbursement for mileage incurred while carrying out their duties.
Fair Work Agency colleagues worked with the employer to review its mileage arrangements. As a result the company recognised staff had been underpaid and sought to rectify this with affected workers, including former employees. The organisation also increased its mileage reimbursement rate from 5p per mile to 40p per mile for 2026.
The total amount identified for repayment is £107,935.96, including:
- £61,343.93 for workers at the Mansfield branch
- £46,592.03 for workers at the Northampton branch
A Fair Work Agency spokesperson said:
This outcome will make a significant difference to the workers affected and demonstrates the importance of ensuring employees receive the pay and entitlements they are owed.
We will continue to work with employers and workers to improve compliance, raise awareness of employment rights and help create fairer workplaces.
The Fair Work Agency continues to support workers and employers to improve compliance and ensure that workers receive the pay and employment rights they are entitled to.
(Contains public sector information licensed under the Open Government Licence v3.0)
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